AI adoption, trust and changing work practices

AI is reshaping how employees work, and IT is at the center of making that shift sustainable.

This report surfaces how enterprise workers are actually using AI today, where trust is solid (and where it isn’t), and why governance, operating models and workloads must evolve for AI and people to create value together.

Use these findings to pressure-test your own AI strategy, workforce enablement plans, and collaboration stack.

This report includes:

• How bottom‑up AI adoption is outpacing formal mandates, and what that means for IT governance.
• Why reviewing and directing AI output is becoming a core component of knowledge work.
• The shift in human value from execution toward coordination, judgment and cross‑functional collaboration.
• Where organizations are strategically prepared for AI and where operational practices are falling behind.
• The impact of AI on workload sustainability, expectations for output, and emerging norms around AI disclosure and transparency.