Do consumers really hate having AI in their smartphones?

Consumers may be asking tougher questions about AI, but they aren’t abandoning it. They’re using it more, especially on their smartphones.

451 Alliance research shows rising AI awareness, steady usage, and a nuanced mix of enthusiasm, caution and avoidance among US smartphone owners.

Download the full report to understand how AI really factors into smartphone purchase decisions, satisfaction, and future upgrade plans.

This report includes:

• Current US smartphone ownership and satisfaction trends
• How often consumers use built‑in AI features and which ones they value most
• The influence of AI on upgrade timing and brand switching
• Side‑by‑side importance of “core” features (battery, camera, security) versus AI capabilities