AI moves fast, and the digital workplace struggles to keep up

AI is now load-bearing in the enterprise, but most digital workplaces aren’t architected to support it. This report unpacks how IT and business leaders are attempting to operationalize GenAI amid integration debt, governance ambiguity, security constraints and mounting cost pressure.

Discover where peers are truly seeing productivity gains, where they’re stalling, and how leading organizations are reshaping their collaboration and ops stacks to absorb AI without adding chaos.

This report includes:

• Benchmark data on GenAI adoption, usage depth and perceived essentiality in 2026 workplace stacks
• The top AI integration challenges
• Patterns in productivity gains
• How cost containment, tool consolidation and app sprawl are reshaping digital workplace investment
• The evolving role of ops teams
• Security, compliance and frontline workforce findings that redefine where and how to safely scale AI