How Fraud Impacts the Digital Customer Experience

For enterprises across verticals, COVID-19 has served as a forcing function for their digital sales channels. Our research indicates that this digital shift will not be a short-term phenomenon.

Digital shopping-behavior shifts place increasing pressure on enterprises to deliver strong and differentiated digital experiences, while protecting against fraud. Some businesses that rapidly scaled their e-commerce businesses in the early days of the pandemic found themselves overwhelmed by chargebacks, manual reviews, and shipping delays. On the whole, most have seen fraud volumes rise.

In this exclusive research report, get the full picture of fraud impacts on the digital customer experience.