The Total Experience Journey: How CX is Evolving in the Digital Age
An exclusive 451 Alliance report
What's Inside
Businesses are focused on the "total experience" to ensure that ideal customer experiences (CX) intertwine with a multidimensional approach to achieve transformational outcomes for the business — from the employee to the customer to the partner ecosystem.
In this report, we review how businesses are gauging the overall progression of technological transformation in conjunction with advancements and innovations on the digital journey.
Some of the key takeaways of this report include:
- how macroeconomic conditions are impacting digital transformation budgets
- the shift to cloud and it's piece in the digital transformation puzzle
- different technologies driving digital transformation in organizations
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